Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalised orders

I am happy to accept commissions, please use conversations to discuss in detail, thanks.

Please let me know if you would like your item gift wrapped.

Can I buy multiple items and pay only one lot of postage and packing?

Yes, if all going to the same address.

How long does it usually take for my order?

This can vary depending on whether I have an item in stock or if I have to make the order. If in doubt please ask.

Are all the items made from sterling silver?

Yes, unless stated in the description. I buy my sterling silver and gold from the UK.

Are you still accepting orders and posting items out?

Yes, I'm accepting orders and posting items out. I always use 1st class postage.

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